FAQ
1. What materials are used in BACO backgammon sets?
Our backgammon sets are crafted from high-quality vegan leather, ensuring durability, elegance, and sustainability.
2. Do you offer customization?
Yes, we accept customized orders! Whether it's a unique design, color, or branding, we can tailor our backgammon sets to meet your needs. Contact us at [design@mybaco.com] to discuss your customization options.
3. Do you offer international shipping?
Yes, we offer worldwide shipping, and we provide FREE express shipping on all orders.
4. How can I get some new design?
You can send an Email to [design@mybaco.com] to get some new comings.
5. How do I know that my order was successful?
Once you have placed your order, you will receive an email from [order@mybaco.com] confirming your order.
If you created an account on bacobackgammon.com when you placed your order, you will also find your order in your account.
6. Can I return or exchange a product?
Yes, you can return or exchange items within 7 days of receiving them, provided they are unused and in their original condition.
7. How long does shipping take?
We ship all orders via express shipping, and delivery typically takes 3–7 business days depending on your location.
8. Are your backgammon sets suitable for beginners?
Absolutely! Our sets are designed for all skill levels, from beginners to seasoned players.
9. What size backgammon sets do you offer?
We offer a range of sizes, including medium (15-inch) and large (20-inch) sets, catering to different preferences and play styles.
10. Do the sets come with accessories?
Yes, each set includes 4pcs dice and 2x15pcs checkers and 1pc doubling cube, ensuring you have everything you need to start playing right away.
11. How is vegan leather different from regular leather?
Vegan leather is an ethical and sustainable alternative to traditional leather. It replicates the luxurious look and feel of genuine leather while being cruelty-free.
12. Who can I contact for support?
You can reach our customer support team at [contact@mybaco.com] for any questions or concerns.
13. Do you offer discounts for bulk orders?
Yes, we offer super special rates for bulk or corporate orders. Please contact us at [contact@mybaco.com] for more details.
14. Are your sets handcrafted?
Yes, all BACO backgammon sets are carefully handcrafted to ensure the highest quality and attention to detail.
15.Which payment method can I use?
All major credit cards, PayPal and Apple Pay.
16.Is my payment secure?
Payment is totally secure on our website.
Our payment systems are handled by Airwallex, and we will never share your personal information with anyone else.
Airwallex uses the latest version of Secure Socket Layer (SSL) system. All transactions data are transmitted on secure servers in encrypted form. This ensures that no one can intercept the transaction and obtain sensitive information.
You can view further information on Airwallex website: https://www.airwallex.com/us